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Frequently asked questions

Can I upload custom lottie json file? #
  • Yes! you can upload lottie json file as well as insert json url.
Can I align the player? #
  • Yes! you can align the player in left, center and right.
Can I change the style of the lottie player? #
  • Yes! you can change the style of lottie player such as width, background color, control height, background color, control buttons color.
Can I show caption for the player? #
  • Yes! you can show the caption in bottom of player with typography, colors, padding and margin styles.
How can I reach customer support if I need any helps? #
I need Plugin customization service, can you help ? #
  • Yes, we provide plugin customization service (Paid). Please send us details via email: [email protected]
How long does it take for a customer support representative to reply? #
  • We try to respond to our customer’s questions ASAP, however, it can take up to 72 hours.
I am planning to buy the Pro version, is it a one-time payment or recurring payment? #
  • You don’t have to pay subscription basis. It’s a one-time payment!
I already have a Single site license, now I am going to move my site to a different domain. Do I have to buy another license? #
  • No, you don’t have to buy a new license. You can go through the previous license!
How I will received a Update notification? #
  • When a new version will be released, you will receive an email notification.

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